Order window – open now until 25-Nov!
Q: How do I purchase SUVelo kit?
A: Login to our Cuore Team Shop.
When the Team Shop is open, a password will be supplied via email to all SUVelo members.
Q: How frequently will the Cuore SUVelo Team Shop be available?
A: We are planning to have the shop available 4 times per year – effectively one per season. We’ll always announce details nearer the time.
Q: Do you keep any spare stock?
A: If you’re new to the club, please get in touch with ‘email@example.com‘ for details. Sometimes we order some additional items for new members – but there are only ever limited quantities and sizes.
Q: How does Cuore’s kit sizing compare to, say, Rapha, Champion System, Castelli etc?
A: There is a size chart available on Cuore’s website. Every manufacture’s clothing fits differently. We can’t stress enough how important it is to try on sample kit and be 100% confident that you’re ordering exactly the right sized garments for you. Cuore offer a variety of tailoring options – you can adjust the sleeve length on jersey and 2-in-1 road/skin-suits, leg length on bib-shorts and 2-1in-1 road/skin-suits, and even the torso of jersey, jackets and 2-in-1 road/skin-suits. It’s not just ‘fit’, it’s your personal preference too.
And don’t forget – this is custom kit; you get what you order – you cannot return it to the shop for a different size. Did we mention how important we feel it is to try on sample kit for sizing?
Q: Where do I try sample kit on?
A: Cuore’s store/office is located at 2/81 Buckland Street, Alexandria. They are ordinarily open Mon – Fri, 09:00 – 17:00. They are not open on weekends. We strongly recommend you contact them on 0402 379 907 before heading over. They’re a small team so understand that you may need to be a little flexible.
Q: Is Cuore’s pricing competitive?
A: We believe it is very competitive, and the quality of the kit is up there with the best on the market. Quantities of specific garments dictate pricing; the more we expect to order of a particular item means we get a greater level of discount. This is also why we only offer a select range of items in each Team Shop, to maximise the quantities we’ll sell of a particular garment, and therefore keep prices down.
SUVelo leverages Cuore’s experience to guide us, and as a club, we’ll learn as we go. You may see pricing changes order to order; changes in expected quantities will predominantly be responsible for this, together with any year-on-year price changes from Cuore itself.
Before we open the Team Shop, we agree with Cuore which items we’ll offer. For example, we will sell winter kit when winter is approaching, and we won’t offier it in orders that will deliver in Spring and Summer. In addition, we agree upon how many of each item we think our members will in the order, and this dictates the pricing you’ll see.
Q: What on earth is a 2-in-1 road suit?
A: Cuore has developed a garment that isn’t quite an all-in-one skinsuit, but also not just two separate jersey/bib-shorts garment. It’s kind of a hybrid. In a typical skinsuit, there is a single garment with a zip normally running down the front – from top to waist-height. The 2-in-1 looks similar, but the top half of the garment behaves more like a jersey – opening approx 6-8cm either side of the zip, a little bit like a jersey. Like skinsuits, there are no internal ‘bibs’, and that slight constriction feeling of wearing bib-shorts under your jersey is gone.
Long-story-short – try it on! The majority of your club mates who’ve tried one on are smitten! We are offering a short-sleeved and a long-sleeved option.
Q: What happens after the order closes?
A: Cuore & SUVelo Uniforms review the order, Cuore completes its internal ordering process, and then the custom garments commence the production process.
Q: How long does the production process take ?
A: The end-to-end production and delivery process typically takes 5-6 weeks. For this first order, we have agreed that the order will ship the week commencing 16th July, arriving in time for those taking part in the TTT at Nowra on 21th July.
Q: Where does my kit get delivered to?
A: There is a coupon code for free delivery to Cuore’s store/office (check your email!); you just simply get along to collect from there once it arrives. The ‘free’ delivery option will have your individually wrapped package of goodies arrive at Cuore’s store/office by approx 18th July for this first order.
There are alternative paid shipping options available at checkout, for delivery directly to your home or office. This might be more convenient for you – particularly if you think you’ll struggle to get to Alexandria during office hours.
The cost to deliver to your chosen address will vary based on quantity/volume of your individual order. You’ll see that when your complete online checkout.
Q: What if I shred my club kit in a crash?
A: Cuore offer a crash-replacement discount, should anyone be unfortunate enough to write off their Cuore club kit. Cuore offer a 50% discount to replace any kit damaged in a crash (doesn’t have to be in a race), provided a minimum of photographic evidence can be provided. So should this ever happen to you whilst riding around in your beautiful SUVelo Cuore club kit, be mindful of this, and get in touch directly with Cuore who will take care of placing a new crash-replacement order for you there and then. That’s right, you don’t have to wait for the club to open a new Team Shop order window, you’ll get a replacement order as quick as Cuore can manage it for you.
Q: What if I’ve got other questions?
A: Please contact firstname.lastname@example.org